Reviews for

Everything was easy. The manager was very helpful with getting the paperwork completed. The facility is very clean. Dollies were readily available.

- Barb Wichmann, 11/29/2022

Pros: convenient location; like being able to drive into climate-controlled facility; price is reasonable for unit Cons: hidden fees ($29 admin fee); customer service* I received initially left a bit to be desired (see below) *While ultimately nice and helpful, when I came in to rent my pre-reserved unit on a Saturday, the representative at the desk was on the phone & let me stand there waiting for a good 10-15 minutes while she was chatting before finally assisting me. When she got off she told me she was on with her boss’s boss. I have a worked in customer service a long time and would be willing to bet that if she had told him she had a customer waiting he would’ve been fine with her putting him on hold or calling him back. Instead, she continued her casual conversation and let me wait. She also wasn’t wearing a mask despite Illinois mask mandate and was also coughing due to “allergies”. After coughing she finally said “oh.. guess I could put my mask on”. (Ya think!?) Again, she was ultimately fine when it came to admin and walking me to the unit, but not a great first impression. If I hadn’t just moved everything out of another unit & had a car load of equipment I needed to put in storage right then & there, I likely would’ve walked out & rented elsewhere based on the first interaction/lack of respect for my time.

- Lauren, 10/27/2021

I am very pleased with the Life Storage facility in Libertyville, Illinois. It is very clean, safe and all units are inside. They have a few drive in docks to park your vehicle to unload and use their carts to go to your unit. I would highly recommend this facility to anyone needing a extra storage unit. Many different size units are on the premises.

- John Gambino, 10/11/2018

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